Why should I choose Chalkboard instead of dual-SIM?

Some phones support ‘dual SIM’, which means you can use 2 cell phone contracts on one phone.

Whilst this may suit some people, it can have an impact on battery life, and can be awkward to use. It also doesn’t always help keep work calls, messages, and contacts separate from personal in the way that Chalkboard does.

Is this the same as an eSIM?

No, Chalkboard is not an eSIM. An eSIM is where your network carrier may add an extra phone number to your contract without needing an extra physical SIM card. Some phones support eSIMs, some do not.

Chalkboard has many advantages over an eSIM, can be set up instantly, and is compatible with every Android™ or iPhone®.

What is a virtual phone number?

Chalkboard provides a ‘virtual number’. A virtual number is a genuine US phone number (like any other), but is not tied to a physical device.

Chalkboard provides you with a virtual number instantly, and then provides the ability to use it for calls and messages through our app.

How is payment taken?

You can pay with most credit or debit cards.

Are my card details secure?

Yes, we use best-in-class security tools and practices to maintain a high level of security.

Our payment provider is a certified PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

All card numbers are encrypted at rest with AES-256 by our payments provider. Chalkboard does not have direct access to your card details.

Can I claim Chalkboard as a business expense?

Chalkboard is normally a tax deductible (allowable) business expense. You should always check with your accountant to be sure.

Is it easy to cancel?

Yes it is. To cancel, you only need visit the Billing section of the app, and tap the Cancel subscription button.

We prefer to focus on making Chalkboard a must-have service than trying to make it difficult for you to cancel.

How can the price be so low?

We’re always working to make the product, price, and the service behind it the best it can be. The better value it is, the more customers we can serve, which in turn leads to lower costs that we can pass on!

Are there any restrictions on what I can use Chalkboard for?

You must not use it to send content that is offensive, insensitive, upsetting, bullying, of an adult or gambling nature or illegal. You should not use it to send spam, or send messages without permission. Please see our full terms of service.

Can I get a toll-free number instead?

Sorry, no. We only offer US local numbers at present.

Is it possible to change my number?

It is! If you decide you want a different number for any reason, we'll gladly change it for you.

Can I use Chalkboard on more than one phone?

Yes you can! Just install and login on all the phones you use. Even better, you still only pay one subscription.

If I change my phone handset, will it still work?

Yes, it’s very easy to move Chalkboard to your new phone when you change it. Simply install the app on your new phone and login!

Do you sell my data or information?

No, we never sell your data to third parties.

We do sometimes share data with our suppliers/partners for the strict purposes of operating the service. Our privacy policy explains when and how we may do that.

Can I read your privacy policy?

Our privacy policy is always available on our website.

Does it work whilst I’m on vacation (abroad)?

As long as you have data access whilst abroad (either roaming cell phone data, or hotel Wi-Fi, etc.) then Chalkboard will work exactly as it would at home.

Callers will not know you’re away from the US, as the ringtone will not change. Use Chalkboard’s voicemail, working hours, and auto-reply features to give yourself some time off!

Will contacts know I’m using Chalkboard?

No, it will seem like any other local phone number to your contacts.

Is the mobile app safe and secure?

Our apps go through a stringent, manual review and approval process by Apple and Google every time we make an update.

We are also required to declare the app’s data safety and privacy practices as part of those approval processes. So you can be sure that Chalkboard is a reliable and safe app to have installed.

Can I make premium rate or international calls?

Chalkboard is only for domestic, standard rated calls right now (to other US numbers). Premium rate or international calls aren't possible.

What if I have other questions?

After you’ve started your trial, please contact us in the app, we’ll be happy to answer any other questions you have!